(5 Ratings)

Case Management Skills

Categories: Human Services
Wishlist Share
Share Course
Page Link
Share On Social Media

About Course

Course Description

The student gains the basic skills and techniques necessary to properly communicate and basic case management skills, such as note-taking, incident reports, daily logs, care and treatment planning, follow up, as well as how to coordinate services needed for clients in care. Different settings of case management will be explored, as well as tools and standards expected to be upheld in case management work.  

Course Content

Topic 1 : Case Management: Definition and Responsibilities

  • Quiz 1 : Case Management: Definition and Responsibilities

Topic 2 : Ethics and Other Responsibilities for Human Service Workers

Topic 3: Applying the Ecological Model: A Theoretical Foundation for Human Services

Topic 4: Cultural Competence

Topic 5: Attitudes and Boundaries

Topic 6: Clarifying Who Owns the Problem

Topic 7: Identifying Good and Poor Responses

Topic 8: Listening and Responding

Topic 9: Asking Questions

Topic 10: Bringing up Difficult Issues

Topic 11: Addressing and Disarming Anger

Topic 12: Collaborating with People for Change

Topic 13: Case Management Principles: Optional Review

Topic 14: Documenting Initial Inquiries

Topic 15: The First Interview

Topic 16: Social Histories and Assessment Forms

Topic 17: Using the DSM

Topic 18: The Mental Status Examination

Topic 19: Receiving and Releasing Information

Topic 20: Developing a Service Plan at the Case Management Unit

Topic 21: Preparing for a Service Planning Conference

Topic 22: Making the Referral and Assembling the Record

Topic 23: Documentation and Recording

Topic 24: Monitoring the Services or Treatment

Topic 25: Developing Goals and Objectives at the Provider Agency

Topic 26: Terminating the Case

Student Ratings & Reviews

Total 5 Ratings
4 Ratings
1 Rating
0 Rating
0 Rating
0 Rating
2 years ago
Very informative courses
2 years ago
tough subject and challenging. great experience to tackle any issues with different opinions from the class.. big thumbs up to our instructor.
2 years ago
Ms Natassia communicated clearly in her teaching sessions. She was able to explain the subject matter to us and also answered all our questions.
2 years ago
gives me more idea and information how to manage like situations or any kind of scenarios especially in working with people with disabilities. very helpful.
2 years ago
she is good teacher , learn a lot!
Scroll to Top
Skip to content