Interpersonal Communications

About Course

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This course provides students with a solid, clear, and concise foundation for effective interpersonal communication in their professional and personal lives. With a focus on cultural diversity, this text shows students how to apply communication skills in a variety of contexts ranging from the workplace to home life to social media. This course prepares students to become effective interpersonal communicators by providing them with relevant, practical examples and scenarios that relate directly to our modern, interconnected world.

Course Content

Tutor Topics

Lesson 0: Course Outline
Lesson 1: Effective Interpersonal Communication
Topic 1.0: Learning Objectives
Topic 1.1: Getting Started
Topic 1.2: Introduction to Interpersonal Communication
Topic 1.3: Why Is It Important to Communicate Well?
Topic 1.4 What Is Communication?
Topic 1.5: Communication in Context
Topic 1.6: Principles of Communication
Topic 1.7: Your Responsibilities as a Communicator
Quiz 1: Effective Interpersonal Communication
Lesson 2: Interpersonal Communication and Self-Awareness
Topic 2.0: Learning Objectives
Topic 2.1: Introduction
Topic 2.2: Intrapersonal Communication: Our Inner Voice
Topic 2.3: Self-Concept and the Johari Window
Topic 2.4: Interpersonal Needs
Topic 2.5: Social Penetration Theory and Self-Disclosure
Topic 2.6: Emotional Intelligence
Topic 2.7: Artificial Intelligence, Robotic Workers, and Soft Skills
Topic 2.8: The Ritual of Conversation
Quiz 2: Interpersonal Communication and Self-Awareness
Lesson 3: Language and Verbal Communication
Topic 3.0: Learning Objectives
Topic 3.1: Getting Started
Topic 3.2: What Is Language?
Topic 3.3: Messages
Topic 3.4: Multiple Meanings across Cultures
Topic 3.5: Mobile Communication Messages
Topic 3.6: Principles of Verbal Communication
Topic 3.7: Language Can be an Obstacle to Communication
Quiz 3: Language and Verbal Communication
Topic 3.8: Emphasis Strategies that Work
Topic 3.9: Improving Verbal Communication
Quiz 3:Language and Verbal Communication
Lesson 4: Nonverbal Communication
Topic 4.0: Learning Objectives
Topic 4.1: Introduction.
Topic 4.2: Principles of Nonverbal Communication
Topic 4.3: Diverse Types of Nonverbal Communication
Topic 4.4: A Picture Is Worth at Least a Thousand Words
Topic 4.5: Improving Your Nonverbal Communication
Quiz 4: Nonverbal Communication
Lesson 5: Perception and Listening
Topic 5.1: Self-Concept and Self-Fulfilling Prophecy
Topic 5.2: Perception
Topic 5.3: Differences in Perception
Topic 5.4: Getting to Know Your Audience
Topic 5.5: Listening for Understanding
Quiz 5: Perception and Listening
Lesson 6: Social Media, Interpersonal and Intercultural Communication
Topic 6.0: Learning Objectives
Topic 6.1: Introduction
Topic 6.2: How to Understand Intercultural Communication?
Topic 6.3: Common Cultural Characteristics
Topic 6.4: Divergent Cultural Characteristics
Topic 6.5: Virtual Communication across Cultures
Topic 6.6: Diverse Representations of Affiliation Online
Topic 6.7: Diverse Representations of Difference Online
Topic 6.8: Online Intercultural Collaboration
Quiz 6: Social Media, Interpersonal and Intercultural Communication
Lesson 7: Popular Culture and Social Change Across Cultures
Topic 7.0: Learning Objectives
Topic 7.1: Introduction
Topic 7.2: Popular Culture and Intercultural Communication
Topic 7.3: Intercultural Communication, Relationships, and Communities
Topic 7.4: Organizational Cultures and Communication
Topic 7.5: Intercultural Communication and Social Change
Quiz 7: Popular Culture and Social Change Across Cultures
Lesson 8: Relationships
Lesson 8.0: Learning Objectives
Lesson 8.1: Introduction
Lesson 8.2: Characteristics of Healthy Interpersonal Relationships
Lesson 8.3: Functions of Interpersonal Relationships
Lesson 8.4: Principles of Relationships
Lesson 8.5: Types of Relationships
Lesson 8.6: Content vs. Relationship Messages and Common Misconceptions
Lesson 8.7: Skills for Starting Relationships
Quiz 8: Relationships
Lesson 9: Life Cycles of Relationships
Topic 9.0: Learning Objectives
Topic 9.1: How We Engage in Conversation
Topic 9.2: How We Form Relationships
Topic 9.3: How We Let Go of Relationships
Topic 9.4: Relational Dialectics
Topic 9.5: Key Strategies for Maintaining and Improving Relationships
Quiz 9: Life Cycles of Relationships
Lesson 10: Interpersonal Communication and Conflict
Topic 10.0: Learning Objectives
Topic 10.1: Introduction
Topic 10.2: Defensive and Supportive Communication
Topic 10.3: Principles of Interpersonal Conflict
Topic 10.4: Process of Interpersonal Conflict
Topic 10.5: Conflict Management Styles
Topic 10.6: Managing Conflict
Topic 10.7: The Dark Side of Interpersonal Communication
Topic 10.8: Advantages and Disadvantages of Interpersonal Communication
Topic 10.9: Family Communication and Conflict
Topic 10.10: Improving Interpersonal Communication
Quiz 10: Interpersonal Communication and Conflict
Lesson 11: Groups and Leadership
Topic 11.0: Learning Objectives
Topic 11.1: Getting Started
Topic 11.2: What Is a Group?
Topic 11.3: Group Problem Solving
Topic 11.4: Business and Professional Meetings
Topic 11.5: Leadership
Topic 11.6: Family Business
Quiz 11: Groups and Leadership
Lesson 12: Negative News and Crisis Interpersonal Interactions
Topic 12.1: Getting Started
Topic 12.1: Delivering a Negative News Message
Topic 12.2: Eliciting Negative News
Topic 12.3: Crisis Communication Plan.
Topic 12.4: Press Conferences
Quiz 12: Negative News and Crisis Interpersonal Interactions

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About Course

Course Content

Tutor Topics

Lesson 0: Course Outline

Lesson 1: Effective Interpersonal Communication

Topic 1.0: Learning Objectives

Topic 1.1: Getting Started

Topic 1.2: Introduction to Interpersonal Communication

Topic 1.3: Why Is It Important to Communicate Well?

Topic 1.4 What Is Communication?

Topic 1.5: Communication in Context

Topic 1.6: Principles of Communication

Topic 1.7: Your Responsibilities as a Communicator

Quiz 1: Effective Interpersonal Communication

Lesson 2: Interpersonal Communication and Self-Awareness

Topic 2.0: Learning Objectives

Topic 2.1: Introduction

Topic 2.2: Intrapersonal Communication: Our Inner Voice

Topic 2.3: Self-Concept and the Johari Window

Topic 2.4: Interpersonal Needs

Topic 2.5: Social Penetration Theory and Self-Disclosure

Topic 2.6: Emotional Intelligence

Topic 2.7: Artificial Intelligence, Robotic Workers, and Soft Skills

Topic 2.8: The Ritual of Conversation

Quiz 2: Interpersonal Communication and Self-Awareness

Lesson 3: Language and Verbal Communication

Topic 3.0: Learning Objectives

Topic 3.1: Getting Started

Topic 3.2: What Is Language?

Topic 3.3: Messages

Topic 3.4: Multiple Meanings across Cultures

Topic 3.5: Mobile Communication Messages

Topic 3.6: Principles of Verbal Communication

Topic 3.7: Language Can be an Obstacle to Communication

Quiz 3: Language and Verbal Communication

Topic 3.8: Emphasis Strategies that Work

Topic 3.9: Improving Verbal Communication

Quiz 3:Language and Verbal Communication

Lesson 4: Nonverbal Communication

Topic 4.0: Learning Objectives

Topic 4.1: Introduction.

Topic 4.2: Principles of Nonverbal Communication

Topic 4.3: Diverse Types of Nonverbal Communication

Topic 4.4: A Picture Is Worth at Least a Thousand Words

Topic 4.5: Improving Your Nonverbal Communication

Quiz 4: Nonverbal Communication

Lesson 5: Perception and Listening

Topic 5.1: Self-Concept and Self-Fulfilling Prophecy

Topic 5.2: Perception

Topic 5.3: Differences in Perception

Topic 5.4: Getting to Know Your Audience

Topic 5.5: Listening for Understanding

Quiz 5: Perception and Listening

Lesson 6: Social Media, Interpersonal and Intercultural Communication

Topic 6.0: Learning Objectives

Topic 6.1: Introduction

Topic 6.2: How to Understand Intercultural Communication?

Topic 6.3: Common Cultural Characteristics

Topic 6.4: Divergent Cultural Characteristics

Topic 6.5: Virtual Communication across Cultures

Topic 6.6: Diverse Representations of Affiliation Online

Topic 6.7: Diverse Representations of Difference Online

Topic 6.8: Online Intercultural Collaboration

Quiz 6: Social Media, Interpersonal and Intercultural Communication

Lesson 7: Popular Culture and Social Change Across Cultures

Topic 7.0: Learning Objectives

Topic 7.1: Introduction

Topic 7.2: Popular Culture and Intercultural Communication

Topic 7.3: Intercultural Communication, Relationships, and Communities

Topic 7.4: Organizational Cultures and Communication

Topic 7.5: Intercultural Communication and Social Change

Quiz 7: Popular Culture and Social Change Across Cultures

Lesson 8: Relationships

Lesson 8.0: Learning Objectives

Lesson 8.1: Introduction

Lesson 8.2: Characteristics of Healthy Interpersonal Relationships

Lesson 8.3: Functions of Interpersonal Relationships

Lesson 8.4: Principles of Relationships

Lesson 8.5: Types of Relationships

Lesson 8.6: Content vs. Relationship Messages and Common Misconceptions